Return options

If you have received your order and changed your mind, start your return within 14 days of receiving your order.

If the item in your order is faulty or defective, start your return within 30 days of receiving your order. Any requests past 30 days of receiving your order will be treated as a warranty claim.

If the item in your order is dead on arrival or damaged in transit, start your return within 1 day of receiving your order. Any requests past 1 day of receiving your order will be referred to our faulty or defective returns policy.

To start your return, contact us. 

Return timeframes

You must initiate a return request within the following timeframe and return your item within maximum 3 days after approval of your return request.

  • Change of mind: 14 days after receiving your order
  • Faulty or defective: 30 days after receiving your order
  • Dead on arrival or damaged in transit: 1 day after receiving your order

Change of mind returns

At LavaTech, we want you to be satisfied with your purchase. We offer a 14 day change of mind return policy, which means you have 14 days after receiving your order to initiate a return for a refund or exchange, minus any postage costs.

To be eligible for a return:

  1. Item(s) have to be initiated for return within 14 days of the delivery/receiving of order.
  2. Item(s) must be placed in the post within 3 days after approval of your return.
  3. Item(s) were not marked “Clearance” or “Non-Returnable” at the time of purchase, unless faulty.
  4. Item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Items which are returned and do not meet the criteria (e.g. opened or used) will be subject to a $20 or 20% restocking fee, whichever is greater.

You are responsible for the return shipping fee. Please ensure the product is well packaged. For high value products, we recommend purchasing insurance, as we will not be able to assist if the product goes missing in transit.

Please note: if you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing. 

Faulty or defective returns

If your product has developed a fault or defect within 30 days of receiving your order, we offer an expedited exchange or replacement process. If the exchange or replacement product is unavailable, we will offer a full refund.

To be eligible for a return:

  1. Item(s) have to be initiated for return within 30 days of the delivery/receiving of order.
  2. Item(s) must be placed in the post within 3 days after approval of your return.
  3. Item(s) must not have physical or liquid damage.
  4. Item(s) must have its original packaging, including any accessories that were originally included.

Items which do not meet the criteria may be declined from an expedited exchange or replacement and referred to as a warranty claim or will be subject to a 20-30% restocking fee.

We will cover your return shipping fee. Please ensure the product is well packaged. 

Dead on arrival or damaged in transit returns

If your product is dead on arrival or damaged in transit within 1 day of receiving your order, we offer an expedited exchange or replacement process. If the exchange or replacement product is unavailable, we will offer a full refund.

To be eligible for a return:

  1. Item(s) have to be initiated for return within 1 day of the delivery/receiving of order.
  2. Item(s) must be placed in the post within 3 days after approval of your return.
  3. Item(s) must have its original packaging, including any accessories that were originally included.

Items which do not meet the criteria may be declined from an expedited exchange or replacement and referred to our faulty and defective returns policy or will be subject to a 20-30% restocking fee.

We will cover your return shipping fee. Please ensure the product is well packaged. 

Returns postage fee

For a change of mind return, you will be responsible for the return shipping fee.

For faulty or defective returns, we will cover your return shipping fee.

For dead on arrival or damaged in transit returns, we will cover your return shipping fee.

Refund processing times

Once our team has received your return, we will quickly verify the details of your claim and check the item.

If your return is valid, your refund will be processed within 1-3 business days. We will notify you once your refund has been sent.

If there are discrepancies between your claim and the item received, we will contact you for further information.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.